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Frequently Asked Questions

Answers to common questions about counselling with Wessex.

Our adult counselling service is for people aged 18 and over. We also provide dedicated information for young adults aged 18–24. Contact the office if you are unsure which service is right for you.

We offer counselling in Frome, Bath, Bristol and Street. Online sessions via Zoom may also be available. Availability varies by location and time of day.

Initial appointments and ongoing counselling sessions normally last 50 minutes. Ongoing sessions usually take place at the same time each week.

A standard charge applies to the initial appointment. Ongoing fees may take your income and circumstances into account. See our Fees and Appointments page or contact the office for current figures.

Yes. Confidentiality is an important part of counselling. Your counsellor will explain confidentiality and the limited circumstances in which information may need to be shared for safety or legal reasons.

Our counselling service is accredited by the British Association for Counselling and Psychotherapy (BACP). Counsellors work within recognised ethical frameworks and receive regular clinical supervision.

Online counselling via Zoom may be available. Tell us your preference when completing the Client Information Form, and the office will discuss current availability with you.

Read our Adult Counselling information and complete the Client Information Form. The counselling team will then contact you about the next step.

Wessex is not a crisis service. If you or somebody else is in immediate danger, call 999 or attend your nearest A&E department. You can also call Samaritans free on 116 123 for urgent emotional support.

Still have a question?

Our office team will be happy to help.